Assistant Store Manager - Back of House -- adidas Toronto Eaton Centre Retail Store (#2069)
Purpose:
The Brand Halo Assistant Store Manager supports the Store Manager in managing a high-volume, strategically
positioned Brand Halo store that represents the adidas brand and product in the most impactful way. The Back of
House (BOH) Assistant Store Manager supports the BOH in the daily operations of the back of house and partners
in the leadership of BOH team members
Key Responsibilities:
• Responsible for managing three team leaders, and team of sales associates focusing on back of house
operations
• Support the delivery of exceptional consumer experience tailored to the Brand Halo through ensuring
outstanding execution of global brand and retail operational standards as it relates to the designated area of
responsibility
• Support a best-in-class environment within retail fleet which provides acceptance, education and
awareness on all topics related to diversity, equity and inclusion
• Positively communicates and demonstrates the Brand values, attitude and culture.
• Under the direct of the General Manager, manages and allocates resources effectively and efficiently to
ensure store meets key performance indicators and profit and loss expectations
• Assist the General Manager in developing staff by providing performance feedback (performance and
potential), seizing all coaching and training opportunities and fostering a team environment to meet store
and company objectives.
• Assists in the training and execution within Back of House, including business and operations to ensure all
employees are trained in Retail Standards.
• Perform timely completion of all Back of House recordkeeping associated with applicants, new hires, payroll,
performance appraisals, salary reviews, counselling, disciplinary actions and employee separations.
• Ensure accuracy of inventory and BRIM system
• Ensure that the BOH is organized, clean and operating efficiency
• Provide feedback and solutions to the Store Manager, BOH to optimize capacity, increase efficiency and to
ensure accuracy of inventory.
• Assure adherence to company policies and procedures relating to NSB (POS system) integrity.
• Maintain confidentiality of retail operating information.
• Assure compliance with legal and safety guidelines in overall management of store and associates.
• Assist in ensuring the building and premises is safe, organized and clean manner in accordance with adidas
standards.
• Develop seamless communication with other members of the Store Management Team
• Other duties as assigned by General Manager
Knowledge Skills and Abilities:
• Ability to use critical thinking and creative ways to solve problems
• Ability to respond effectively to sensitive inquiries or complaints
• Ability to make recommendations that effectively resolve problems by using judgment that is consistent
with standards, practices, policies, and procedures
• Proficient retail knowledge – operational and selling skills.
• Strong leadership, interpersonal and communication skills
• Strong ability to collaborate and influence across different levels and departments
• Open to feedback; able to keep composure in stressful situations
• Passion for adidas brand and for sport
• Ability to communicate clearly and effectively through multiple lines of communication including verbal &
written formats
• Proficient with MS applications (Outlook, Excel, Word, PowerPoint) and other computer software (Internet,
POS Systems, etc)
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The
employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms;
climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to
12 kg and occasionally lift and/or move up to 34 kg.
• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work
extra hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas,
Easter, and Back-to-School.
Qualifications:
• 1-3 years of fashion retail management experience with a leading global brand
• Demonstrated leadership experience within retail industry
• English fluent (speaking, reading, writing) and fluency in another language is highly desirable
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.