Purpose & Overall Relevance for the Organization:

To ensure all orders [customer and special handling/3rd Party] are booked in where required and dispatched in accordance with customers specifications agreed parameters whilst adhering to the adidas (UK) Limited transport policy.

Key Responsibilities:

• Reporting to Distribution Team Leaders and Manager where applicable.
• Understand all aspects of booking in deliveries with customers in line with the adidas group transport and distribution policy.
• Understand account requirements for delivery.
• Ensure all aspects of delivery records are kept up to date to include business software including Manhattan and SAP and Microsoft Office based tracking reporting.
• Work closely with Transport to ensure the most efficient transport solution is in place to achieve delivery in a cost-effective way.
• Investigate all delivery failures, report back on findings and raise claims where applicable.
• Adhere to all departmental SLA’s and targets.
• Ensure any deliveries that fall out of the required trade month are reported to the team leaders.
• Provide POD’s where required for internal customers upon request.
• Co-ordinate collections where required.
• Respond to delivery queries and discrepancies for both internal and external customers.
• Ensure all weekly KPI reports are kept up to date.

Authorities:

• …
• …

Key Relationships:

• Warehouse
• Transport
• 3rd Party vas/embellishers/Transport Providers
• Customer Service Team
• VAS
• Returns
• Credit control
• Inbound
• Footlocker and Benelux teams
• Ops Support
• Purchase Order Management
• Customers

Knowledge, Skills and Abilities:

• Informing, Planning
• Timely decision making
• Functional/Technical skills
• Integrity and Trust
• Customer focus 
• Peer relationships and support
• Time management

Requisite Education and Experience / Minimum Qualifications:

• Good PC Skills and intermediate level of Microsoft Office suite in particular Excel.
• Knowledge of SAP, Manhattan,IC and Assist would be an advantage
• Good communication skills
• Ability to work on own initiative