Administrator Quality Control
Purpose & Overall Relevance for the Organization:
To assist in the day to day operational activities of the QC area. Working closely with DC teams to carry out Quality Checks on Product that are Launch Sensitive. Offering a world class level of service and support relating to quality control specifications and the capture of quality data resulting in compensation from global.
Key Responsibilities:
- Gather data and enter claims, ensure accuracy of all data being provided
- Develop relationships/partnerships with Internal Customers
- Understand process/procedures of the DC. Build relationships with the key points of contact and the correct escalation routes when required
- Operate the rectification process.
- Ensure Quality procedures are followed and that all Launch / Critical Products are inspected in line
- Assist in the Development of new processes / procedures
- Ensure stock is unblocked at earliest convenience
- Rectify any warehouse /container damages while keeping cost to a minimum
- Track all QC related product into the DC
- Monitor and action any other requests for QC
Key Performance Indicator:
- All procedures to be carried out within agreed SLA
- % PO qty / fail rate
- Adicomp Actual vs Budget
Key Interfaces: Operations support/ Customer service/ All warehouse departments / Global QC / distribution
Requisite Education:
- Proven administration experience preferably within a Supply Chain role
- Good knowledge of product through QC experience desirable
- Ability to understand, focus on and resolve day to day issues within the agreed parameters
- IT literacy (Excel/warehouse systems)
- Good communicator at all levels
- Process driven
- Appreciation of the importance of good customer service essential
Competencies:
- Customer Focus
- Functional and Technical Skills
- Action Orientated
- Drive for Results
- Problem Solving
- Priority Setting
- Peer Relationships
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.