Purpose & Overall Relevance for the Organization

The Digital Operations manager is responsible for supporting the day-to-day digital business operations within North America. The role will have responsibilities to represent the local ecommerce market in program management discussions with global and local stakeholders to provide relevant input and execution for the day-to-day business.

Key Responsibilities

Enhancement Management

• Act as program manager supporting various projects or enhancement requests with our local & global teams
• Manage relationships and communications with key global and local partners as well as third party solution vendors
• Support the business case process, tracking and project lifecycle related to certain initiatives
• Manage communications and adoption with local stakeholders involved in key projects under Platform Operations responsibility

Operation Management

• Input and create ways of working with focus on improvements to operational efficiencies
• Support the management and creation of documentation for operational processes and reference/training material
• Support reporting out KPIs on monthly basis and during business reviews
• Support issue reporting, investigation and ensuring resolution in accordance with market expectations
• Track release management and event calendar with required communications to key market stakeholders
• Support on any platform operational system setup, testing and documentation

Stakeholder Management

• Manage and create Platform Operations knowledge resources for other teams to reference
• Attend, participate and distribute notes including key actions where platform operations representation is required

Key Relationships

• Local Teams –Customer Service, Post Order Operations, Program Management, Membership, Product Launch and Analytics,
• Global Teams – Digital Product Owners, Market Success Managers, IT Managers
• External Teams - External vendors

Knowledge, Skills and Abilities

• Strong presentation and communication (verbal and written) skills across different levels within a global organization
• Analytical mind-set and innovative thinker
• Knowledge of eCommerce platforms and processes preferred
• Organized and able to communicate and educate non-technical stakeholders
• Ability to work independently towards common goals and agreed deadlines
• Capable to work in a team environment and coordinate multiple tasks with conflicting priorities

Requisite Education and Experience / Minimum Qualifications

• College/University degree from an accredited institution in Program Management or Business/Operations or equivalent combination of education and experience
• 4 years of eCommerce / retail / digital experience
• 2+ years of working experience in a leading role in an online consumer-facing high-transaction environment
• Basic to intermediate knowledge of web analytics tools
• Practical experience and of MS-Excel, MS-Word and MS-PowerPoint

Please note : This job is based in our Woodbridge, ON, Canada office. We are not budgeted for any relocation assistance on this role, hence applicants based only in Ontario, Canada will be under consideration. 
 

HEALTH & SAFETY DUTIES & RESPONSIBILITIES

The following are the duties and responsibilities of all adidas Canada full-time, seasonal-temporary and contract workers:

• Keep workplace safe and orderly.
• Report all accidents, injuries, contraventions of the Act and unsafe conditions to the Supervisor / Manager.
• Inspect immediate workplace daily and maintain to standards and report any hazards to Supervisor / Manager immediately.
• Use and wear the personal protective equipment or clothing required by the Occupational health & Safety Act and / or the Company and shall not remove or make ineffective any protective device required by the regulations or by the Company without providing an adequate temporary protective device.
• Work in compliance with the provisions of the Act and the Company safety policies.
• Report to Supervisor / Manager the absence of, or any defect in, any equipment or protective devices of which s/he is aware, and which may endanger her/himself or another worker; and also, any hazard of which s/he knows.
• Not use or operate any equipment, machine, device or thing or work in a manner that may endanger him/herself or any other worker, nor engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.
• Know and employ established rules and procedures for handling hazardous materials, equipment and processes.
   

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.  

• adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance,  and an Employee & Family Assistance Program. Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program  

• Employees are eligible to earn ​an annual bonus based on both company and personal performance.​ We recognize the commitment of our employees by increasing vacation time with length of service. We also offer Service Awards & Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees.   

• We operate in a hybrid work environment, working 3 days in office and 2 days remote.  The working location of this position is Woodbridge, ON Canada    

• Though our teammates hail from all corners of the world, our working language is English. 

• adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.