Purpose & Overall Relevance for the Organization:

This hourly position supports the operations team by conducting process training on all standard operating procedures (SOPs) and by implementing and serving as an example of safe work practices. 

Key Relationships: 

• Operations team
• Human Resources
• Business stakeholders

Key Responsibilities:

• Conduct training on all operations process paths for team members as necessary
• Work with manager to implement and enforce all OSHA standards, as well as, warehouse rules/regulations especially those related to powered industrial trucks (PIT)
• Train and certify all personnel on the safe operation of equipment, including PIT
• Partner with on-the-floor trainers to maintain the consistency and spirit of process training
• Conduct train-the-trainer sessions and remediation training as needed
• Facilitate courses and/or learning sessions for all associates and leadership as needed
• Administrative tasks as needed:  printing and organizing learning materials, tracking training sign-offs, etc
• Conduct observation sessions and report results
• Maintain visibility on the operations floor to maintain process knowledge and identify gaps in skills, training approach, etc
• Instruct, examine and issue certifications
• Support the creation and implementation of SOPs and One Point Lessons
• Ability to develop and share best practices
• Perform other duties as assigned

Knowledge, Skills and Abilities:

• Fluent in English, both oral and written.  Also being fluent in Spanish is preferred
• Ability to work flexible schedules/shifts as needed to support a 21 hour/day – 7 day/week operation
• One (1) plus year experience operating and training on the safe operation of forklifts, order pickers, reach-fork trucks, walkies/pallet jacks and scissor lifts
• Demonstrated knowledge of handling heavy-duty PIT vehicles and strong safety awareness
• Proven facilitation and presentation skills
• Ability to work collaboratively within a large group of co-workers
• Positive and enthusiastic approach
• Ability to work in a fast-paced distribution environment while maintaining an eye for detail and accuracy
• Self-motivated to prioritize, coordinate and complete projects within tight deadlines
• Proficiency with MS Office (including Excel, Outlook, Word and PowerPoint) and Warehouse Management Systems

Physical Requirements:

While performing the duties of this job, the employee is:

• regularly required to talk or hear; stand or walk; use fingers, hands and arms to feel, handle, grip, grasp, lift, push and pull for up to ten (10) hours/day
• able to work in a warehouse environment
• able to reliably attend work/scheduled hours
• occasionally required to sit; bending, twisting, climb or balance; lift and carry items such as boxes weighing up to forty (40) pounds; and stoop, kneel, crouch, and crawl

Requisite Education and Experience / Minimum Qualifications:

• High school diploma or equivalent
• Minimum of two (2) years related distribution experience and/or training