Purpose & Overall Relevance for the Organization:

The purpose of this position is to ensure accuracy of customer shipments, expedite shipments, coordinate with Planning, advise the Outbound Dock and ensure daily routing goals of the distribution operation teams are met.

Key Responsibilities:

• Requests and monitors customer accounts that do not have routing assigned to them at time of planning.
• Schedules carrier pickups for volume and LTL shipments.
• Communicates with Customers, Transportation departments, local and network-wide Operations team, Carriers, Outbound/Shipping, Compliance, Wave Planning and Customer Service to ensure and verify that the customer’s routing requirements are followed.
• Communicates, as needed, with customer service regarding any customer account or carrier issues.
• Monitors reports to ensure all assigned accounts’ orders have been planned and shipped by expected start ship dates.
• Verifies and ensures all orders are shipped.
• Responds timely to high volumes of email.
• Compiles shipments for any facility as needed.
• Responds timely to daily requests for routing to ensure all customer requirements are met.
• Research chargebacks from customers on shipments and provide solutions where needed.
• Maintain SOP’s for assigned accounts.
• Provide Outbound with daily load information on all loads shipping from the facility.
• Works closely with the Outbound Dock to ensure timely and accurate shipments for all customer accounts.

Key Relationships:

• Operations
• Transportation

• Productivity Planning
• Customer Account Traffic or Logistics
• Trucking vendors

Knowledge, Skills and Abilities:

• Requires excellent written and verbal communication skills in order to interact closely with multiple internal and external stakeholders.  Ability to read, write and interpret communications in the English language
• Must possess a working knowledge of distribution, logistics, transportation and routing procedures
• Possesses the ability to work autonomously while maintaining composure in a fast paced, time-sensitive environment with competing priorities
• Ability to learn and adapt quickly and to be an independent thinker
• Must possess strong organizational skills and ability to prioritize based on company KPI’s
• Must possess a working knowledge of WMS
• Strong computer skills/knowledge required
• Proficient in Microsoft Office products – Word, Excel

Physical Requirements:

While performing the duties of this job, the employee is:

• regularly required to talk or hear; stand, sit or walk; use fingers, hands and arms to feel, handle, grip, grasp, lift, type, push and pull for up to ten (10) hours/day
• able to work in a non-climate-controlled warehouse environment
• able to reliably attend work/scheduled hours
• occasionally required to bend, twist, climb or balance; lift and carry items such as boxes weighing up to fifty (50) pounds; and stoop, kneel, crouch, and crawl

Requisite Education and Experience / Minimum Qualifications:

• High School Diploma or equivalent; minimum of one-year related experience and/or training; or equivalent combination of education and experience

• Previous distribution, operations, outbound/shipping or routing experience required
• Previous WMS experience preferred
• Certification or equivalent knowledge of Microsoft Office products required
• Ability to read, write and interpret communications in the English language