Key Accountabilities: 
 Allocates resources and organizes processes within assigned area of responsibility to drive efficiency 
and productivity in a variety of situations. 
 Create an appealing, easy-to-shop environment for customers by coordinating the team to 
consistently execute visual merchandising and housekeeping standards in assigned area of 
responsibility. 
 Ensures the product offer available to customers is maximized in assigned area of responsibility by 
coordinating product replenishment from the stockroom to the sales floor. 
 Minimizes loss by implementing, monitoring, and tracking all loss prevention activities. 
 Maintains a safe shopping and working environment by ensuring company policy and procedures are 
adhered to within assigned area of responsibility. 
 Motivates and inspires individuals within area of responsibility to maximize and drive a performance 
culture. 
 Provides in the moment feedback to team members to continue our culture of feedback. 
 Raise all escalations to appropriate store manager. 
 Is a role model for customer service and boosts sales and Brand experience by using advanced sales 
techniques and appropriate elements of the adidas customer service model. 
 Acts as a resource to associates on product knowledge and complex customer service situations 
 Uses strong category knowledge and enthusiasm for the Brand to drive sales and customer loyalty. 
 Acts as a Brand Ambassador, consistently exhibiting the Brand Attitude and Values 
 Adheres to all established policies and procedures 
Retail Lead 9.2021 
Knowledge, Capabilities and Experience: 
 Must possess and consistently exhibit the competencies relative to the position. 
 Skilled in operating personal computers, POS systems, and various software packages including MS 
office. 
 Ability to learn and adapt quickly in a fast-paced environment. 
 Strong interpersonal and communication skills 
 Ability to operate independently and with discretion and work effectively under pressure. 
 Demonstrates an inspirational attitude that contributes to a positive team environment. 
 Ability to build and maintain effective working relationships with team members 
 Well-developed ability to speak, read, comprehend, and write English 
 Ability to maintain reliable and consistent attendance and punctuality. 
 While performing the duties of this job, the employee is occasionally exposed to outside weather 
conditions. The noise level in the work environment is usually moderate. 
Physical Requirements: 
 While performing the duties of this job, the employee is regularly required to talk or hear. The 
employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with 
hands and arms. The employee may occasionally be required to sit; climb or balance; stoop, kneel, 
crouch and crawl. 
 The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 
pounds. 
 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral 
vision, and ability to adjust focus. 
Qualifications: 
 High school diploma or general education degree (GED) 
 Must be 18 years or older 
 Minimum 12 months experience working in a retail environment. 
 Advanced selling experience and comprehensive product, retail and industry understanding