Purpose & Overall Relevance for the Organization:

We are searching for people who can operate & grow in a multinational environment bringing skills and passion to a challenging and constantly evolving industry. The scope is to offer best in class service to adidas strategic partners, while establishing the most efficient and effective framework for enhanced collaboration, all in accordance with adidas Group guidelines, policies & strategy.

As people managers, ensuring a reliable and professional people management implementing and performing a disciplinary, functional & inspiring leadership of the assigned team.

Key Responsibilities:

• People Management

• • Promote a high-performance culture by communicating and monitoring clear expectations.
  • Set up individual targets, encourage the employees to work independently to be able to fully meet the requirements.
  • Fill vacant positions in the team in alignment with the Senior Manager Account Operations.
  • Assess performance and skills of team members as part of the performance evaluation.
  • Provide & offer regular feedback meetings for your Direct Reports.
  • Develop the team’s functional and social competencies.
  • Identify talents and support them on personal development possibilities.
  • Fulfil the duty of caring for team members (working hours, absence management etc) complying with the regulations for health and safety.
  • Ensure compliance with employee-related adidas guidelines, policies & legal requirements.
  • Measure team & individual progress on defined KPIs & follow up with mitigation action plans when needed.

• Execute overall strategy for the Account Operations organization in-line with the global adidas strategy & apply adidas standards, policies, procedures & best practices in daily work.
• Have a strong understanding of all operational and commercial areas, ensuring excellent customer service and enhancing customer satisfaction.
• Embrace the cluster’s priorities and focus on the zone’s initiatives & specificities.
• Act as first point of contact for the Commercial team regarding the operational business.
• Actively challenge working methods and practices. Propose and implement practical enhancements.

• Interact with Commercial, Finance & Supply Chain teams to ensure expected monthly Net Sales delivery.
• Participate actively in cross functional customer projects aiming to elevate service level & implement defined strategy pillars.
• Independently carry out projects and workshops to achieve the departmental targets.
• Optimize reports & analysis tools (PBI, Fiori, etc.)  to detect, call out and mitigate risks and contribute to marketplace revenue.
• Review customer requirements in collaboration with the Commercial team and work together to define the respective service level, considering the cost-benefit effects.
• Design, continually optimize and document the A/O processes, taking into consideration the interests of the customers and the company.
• Stand in for & support colleagues, working in other groups within Account Operations.
• In addition to the above, all the tasks outlined in the job description for the Account Operations Specialist & Senior Specialist are also part of the responsibilities of the Manager Account Operations.

KPIs:

• Returns & Claims
• Orderbook Conversion
• Cancellations
• Net Sales

Key Relationships: 

• Assigned Customer portfolio
• Cluster & European Account Operations teams
• Front line Commercial & Sales Development teams
• Marketing
• Supply Chain
• Finance & Controlling
• IT

Education & Experience / Minimum Qualifications: 

• University degree or equivalent.
• Minimum of 4 years of experience in Sales / Logistics / Account Operations or similar in an office setting.
• Minimum of 2 years of experience in people Management.
• Fluency in English language (both written & oral communication).

Knowledge, Skills & Abilities: 

• Above average working knowledge of MS Office / SAP / Salesforce / Power BI.
• Excellent written and verbal communication skills & presentation skills with conflict management capabilities.
• Excellent interpersonal skills with customer-oriented & solution-oriented mindset.
• Team player, well organized, with enthusiasm, curiosity & initiative.
• Autonomous and independent working style with an entrepreneurial understanding
• Process-oriented mindset and in-depth understanding of complex correlations.
• Experience in working under pressure to meet deadlines and conflicting priorities.
• Confident & positive leadership style ensuring the contribution to a high-performance culture in the team and department.
• Performance management capabilities.
• Coaching, Supervision & feedback skills.
• Ability to travel if required.