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Customer Services Specialist

THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES

At adidas, every day is a chance to flip the script. An invitation to take everything
we know and re-invent it. Do it better. Never settling for good enough.

Every day we get up, invent, adapt, improvise, find new ways to collaborate,
and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world.

It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning.

And we’re never done.

Come be a part of shaping the future together with us.

Purpose:

To offer reliable, relevant and competitive service levels to customers, while supporting the sales organization to achieve market share.

Key Responsibilities:

To act in line with overall strategy for the Customer Service organization parallel to the global strategy, aiming for maximum customer satisfaction
To insert key-accounts pre-orders in the system, if needed
To insert clearance orders in the system
To process and send out the orders confirmations
To maintain the order book accordingly, ensuring accuracy on delivery dates and quantities
To collect reactively re-orders for customers
To ensure proper administration, documentation and financial reconciliation of the customer base
To interact with Operations and Finance to ensure best service level to customers
To prepare necessary reports related with customer service
To measure progress on own KPIs
To attend telephone calls and reply e-mails / letters from customers and Sales team e.g. information request, OBM, cancellations
Be the main stakeholder in customer invoice process. Coordinate sales, finance and accounting departments to follow-up e-invoices and expense forms.

Requisite Education and Experience:

University degree in related fields
Focus on Sales / Supply Chain / Finance / Accounting
Minimum 1 or 2 years of customer service experience within large sales organisations in the FMCG industry, ideally Sporting Goods or Fashion management
Exposure: Sports
Strong interpersonal skills (e.g. communication)
Advanced level of IT skills ( Outlook, word, excel, PowerPoint)
Good level Commercial and business acumen knowledge
Fluent in written and spoken local language is a must
Good command in English

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Customer Services Specialist

Brand: adidas

Location: Istanbul

TEAM: Customer Service

State: 34

Country/Region: TR

Contract Type: Full time

Number: 510926

Date: May 3, 2024

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