Purpose & Overall Relevance for the Organization:

To deliver world class Account Operations service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.

Key Responsibilities:  

• Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
• Build and maintain strong relationships with our internal and external partners
• Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
• Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
• Manage day to day Account Operations activities with the aim to fulfil customer requests, resolve queries and provide creative solutions   
• Work with supply chain to ensure specific customer requirements are met
• Maximise additional business opportunities by working with sales managers and customers
• Follow agreed procedures and standards, ensuring all documentation is maintained for all new and existing processes
• Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
• Challenge working methods and practices and propose practical solutions
• Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
• Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
• Support sales in the monthly forecasting process
• Act as departmental champion for assigned tasks/objectives, updating the wider team as required
• Support the implementation of key business initiatives and provide feedback for further development
• Help to induct new starters to the team also supporting your team and the wider team with system and process queries
• Strive to exceed all performance objectives and take ownership of your own personal development
• Maintain an up to date knowledge of relevant products, technologies and processes
   
   
  Key Relationships:
• Customers
• Wider Account Operations team
• Sales team
• Supply chain teams (local and European)
• Credit management team
• External – 3rd Parties
• Marketing
• Merchandising
• IT

Requisite Knowledge, Skills and Abilities:

• A strong Customer Service focus
• A high level of problem solving ability
• Highly developed orgnisational and time management skills

• Superior attention to detail and accuracy
• Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
• Ability to contribute to a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential and experience using SAP is desirable
• A flexible and mature approach is imperative
  
  Requisite Competencies:
• Communication
• Analytical and action driven
• Problem solving
• Collaboration
• Initiative
• Team Player
• Multi - Tasker

Requisite Education and Experience / Minimum Qualifications:

• GCSE or equivalent level of education – Maths and English
• At least 1 year experience in a role involving direct interaction with external or internal customers